Refund policy


Changed your mind or bought the wrong thing? We've all been there. Accidentally ordered three when you only needed one? It happens. Your cat convinced you that neon green was a good idea. Honestly, impressive. 

We're happy to accept returns within 30 days as long as the item is unused, in its original condition, and still has all the original packaging. Basically, if it looks like it just escaped the warehouse, we're in good shape. You’ll also need the receipt or proof of purchase and a photo of the mayhem that caused this epic quest.  

A few tiny plot twists: 

  • Items that have been used, damaged, or mysteriously transformed into something else can't be returned. 
  • Return shipping is the customer's responsibility unless we made a mistake, for example, damage or a manufacturing error. (We do our best not to, but we're only human.) 
  • Once your return arrives and passes its very scientific "yep, that looks right" inspection, we'll either process your refund or ship you a replacement.

To start this return: 

  • Send us a message within 30 days of receiving your order at tokistartalents@gmail.com. 
  • Include your order number and a few clear photos of the issue. 
  • We'll investigate with our print partner and work to make it right. 

A few important side quests: 

  • Double-check your size, color, and shipping address before placing your order. Every item is made especially for you, so we can't swap it after production begins. 
  • We can't offer refunds or replacements for orders with incorrect shipping information provided at checkout. 
  • If your package goes on an unexpected vacation with the shipping carrier, we'll help figure out what happened and explore the available options. 

If your return is accepted, we’ll send you a return shipping label and instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

Damages and issues  

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or incorrect, so we can evaluate the issue and make it right. 

Exceptions / non-returnable items  

Certain items cannot be returned, including perishable goods, custom products (such as special orders or personalized items), and personal care items (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item. We unfortunately also cannot accept returns on sale items or gift cards. 

Exchanges  

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item. 

Refunds  

We will notify you once we’ve received and inspected your return and let you know whether your refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. We appreciate your patience while banks perform whatever ancient rituals they use to move money around—it can take a few business days for your refund to appear. If more than 15 business days have passed since we approved your return, please contact us at tokistartalents@gmail.com. 

 

Thanks for shopping with us. We hope you love what you ordered, but if not, we'll do our best to make the return process less stressful than assembling furniture without the instructions. Our mission is to make sure you receive something awesome, and every order means the world to us. Even if your package occasionally decides to be dramatic... We'll just say that it wanted to be a part of your character arc.